1. Scope
This policy explains how PT Intrax Global Solusi collects, uses and protects personal information when you visit this website, contact us or discuss our services and solutions. Specific products may provide additional notices where their data practices differ.
2. Information we collect
We may collect information you provide directly, such as your name, organization, email address, phone number and the contents of an enquiry. We may also receive basic technical information needed to operate and secure the website, such as browser type, device information, IP address and access logs.
3. How we use information
We use information to respond to enquiries, evaluate and deliver requested services, maintain our business relationship, improve the website, protect our systems and meet legal or regulatory obligations. We do not sell personal information.
4. Sharing and service providers
We may share information with trusted providers that support hosting, communications, security and business operations, or with professional advisers where necessary. These parties are expected to process information only for the relevant purpose. We may also disclose information where required by applicable law.
5. Retention and security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, contractual and legal requirements. We use reasonable organizational and technical safeguards, while recognizing that no online system is completely secure.
6. Your choices and rights
Subject to applicable Indonesian law, you may ask to access, correct or delete personal information we hold about you, or withdraw consent where processing relies on consent. We may need to verify your identity before completing a request.
7. Contact us
For privacy questions or requests, email support@intrax.group. You may also write to PT Intrax Global Solusi at Jl. Lap. Banteng Utara No.1, Ps. Baru, Kecamatan Sawah Besar, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10710.